Privacy Policy

1. Introduction and Scope

At Pure Casino, we recognize that your privacy is a fundamental right. In the evolving landscape of digital entertainment, protecting your personal and financial information is our highest priority. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you visit our website or use the Pure Casino mobile App.

We operate under the strict jurisdiction of the Privacy Act 1988 (Cth) and adhere to the thirteen Australian Privacy Principles (APPs). This policy applies to all registered players and visitors within the Commonwealth of Australia.

2. The Information We Collect

To provide a premium gaming experience and ensure regulatory compliance, we collect various types of information:

A. Personal Identification Information

During the Sign up process, we collect:

• Full legal name and date of birth (to verify you are 18+).
• Residential address (to confirm Australian residency).
• Contact details, including email address and mobile phone number.

B. Financial and Transactional Data

To facilitate seamless deposits and Withdrawals in AUD, we collect:

• Payment method details (credit card fragments, e-wallet IDs, or cryptocurrency wallet addresses).
• History of transactions, including stakes, wins, and bonus utilization.

C. Technical and Usage Data

When you perform a Login, our servers automatically log:

• IP address and geographical location.
• Device type, operating system, and browser version.
• Engagement metrics (which Pokies you play and duration of play).

3. Legal Basis for Processing

We do not process your data without a lawful reason. Under Australian law, our processing is based on:

1. Contractual Necessity: To manage your account and provide access to Games.
2. Legal Obligation: To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws monitored by AUSTRAC.
3. Consent: Where you have explicitly opted-in to receive promotional Bonus offers via the App.

4. How We Use Your Information

Pure Casino utilizes your data to maintain a safe, fair, and personalized environment. Specifically:

• Identity Verification: Using third-party services to confirm your identity and prevent underage gambling.
• Security Monitoring: Analyzing Login patterns to detect and block unauthorized access or fraudulent activity.
• Service Personalization: Recommending new Pokies or table Games based on your previous activity.
• Communication: Sending critical updates regarding your Withdrawals or changes to our Terms and Conditions.

5. Data Disclosure to Third Parties

We do not sell your personal data. However, we may disclose information to:

• Credit Reporting Bodies: For identity verification during Sign up.
• Law Enforcement: When required by Australian law or to prevent money laundering.
• Service Providers: Such as cloud storage hosts and payment processors, who must adhere to our strict privacy standards.

6. Data Retention and Archival

In accordance with Australian financial regulations, Pure Casino is required to retain certain data even after account closure.

• Transactional Records: Kept for 7 years to comply with AML/CTF laws.
• Personal Identity Data: Purged or anonymized 2 years after the account becomes inactive, unless legal holds apply.

Interactive Data Privacy Lifecycle

The chart below visualizes how your data is managed from the moment of Sign up to its eventual archival:

7. Your Rights as an Australian Player

Under the Privacy Act 1988, you have significant control over your data.

A. Right to Access and Correction

You may request a digital copy of all personal information we hold about you. If any data is inaccurate (e.g., you have changed your residential address), you can update it via the App settings or by contacting our Data Protection Officer.

B. Right to Anonymity

While AML laws require identification for real-money play, you have the right to interact with our platform anonymously when merely browsing our list of Games or reading educational content.

C. Right to Complain

If you believe we have breached the APPs, you may lodge a formal complaint with us. If you are unsatisfied with our response, you have the right to escalate the matter to the OAIC.

8. Data Security Measures

We implement industry-leading security protocols to prevent data breaches:

• Multi-Factor Authentication (MFA): Mandatory for all Login attempts.
• AES-256 Encryption: Applied to all sensitive database fields.
• Regular Audits: Conducted by independent Australian cybersecurity firms to identify potential vulnerabilities.

9. International Data Transfers

Pure Casino prioritizes Australian-based server hosting. However, some processing may occur with international partners. In such cases, we ensure that the recipient is bound by standard contractual clauses that offer the same level of protection as the Privacy Act 1988.

10. Contacting the Data Protection Officer (DPO)

For any privacy-related inquiries, data access requests, or to exercise your rights under the APPs, please contact our dedicated team:

• Email:[email protected]
• Address: Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney, NSW 2000, Australia